Duty and taxes to import to Spain from outside European Union ! Thanks for all of this information on your website. I am having the hardest time dealing with DHL. I am a dual citizen of the US/EU. Prior to leaving the US, I received an NIE number from the spanish consulate in the US. I am here to study for my masters degree, which is why I obtained the NIE number to begin with.

My cellphone was stolen last week, so I ordered a new one online from the US (an unlocked phone, of course), via DHL express. Yesterday, I received a notificaiton from DHL on my email that I needed to provide either an NIE number or my passport number to confirm and pay their import/customs tax. The total cost of the phone in the US was $1. I was told via DHL that the customs duty tax would be 9. I have no problem with, seeing that I have no way of communication at the moment and need my phone for phone calls from the university and colleagues.

I figured it would be easier to use the NIE number to make the customs/import process quicker and receive my item more efficiently, instead of giving a full scan of my passport (as I rather not have some random person in DHL having access to all of my personal data and information). I provided my NIE number via e- mail to the DHL representative (who was unbelievably rude – side note). She then proceeded to tell me that my NIE is not valid and not registered. I then proceeded to send her a full scan of the NIE certificate/paper from the consulate, and she still claimed It wasn’t “registered”, yet I have used the NIE to open a bank account, enroll at the university, etc. I then sent her a copy of my EU passport.

Her response was that if I have an NIE number, I cannot use my passport to receive a parcel, and that I must officially register my NIE at the local tax office in order to have my phone processed by DHL (despite the fact that the purpose of my NIE was for educational purposes – not business). She blatantly stated to me that she cannot process the parcel if I have a NIE.

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If the NIE is invalid/not registered according to her, shouldn’t my passport be a valid source of documentation? I believe she is mistaken. She keeps using bolding, underlining and capitalizing “DUE TO SPANISH REGULATION we must follow customs rules”. Yet, for example, Fed.

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Ex, UPS, USPS, Royal Air Mail, and others do not require a NIE number for sending parcels. I have received packages from all of the above without any issue. I feel as though this particular DHL representative is attempting to steal my information (and/or cause chaos for some reason or another). Between the rude DHL representative and I, we exchanged roughly 1.

I explained politely to her that I cannot go to the tax office (and do I necessarily need to? I am here to study, once again, not perform business transactions or anything), as I have classes for my masters program Monday – Friday from 9: 3.

Despite being rude, she provided no alternatives for me to receive my phone/package. I ended up forwarding all of the e- mails to the president of DHL Spain and their Head Customer Service representative.

The head representative at DHL e- mailed me back immediately and said he would have the import management look into this immediately. My tracking on DHL express now states “custom’s status updated” (coincidentally right after the Head Customer Service rep for Spain e- mailed me back saying he would look into it with the import people). Free Download Adobe Photoshop Cs3 Setup Exe more. My package/phone was initially scheduled to arrive today. Do you have any suggestions on what I should do? This is the most ridiculous beaucracy i have ever dealt with in Europe. I have dealt with DHL in both Italy and Germany and never had any problems of this sort.

If you can please point me in the right direction or offer any advice, I would sincerely appreciate it. I am at my wits end trying to get this package cleared by DHL’s customs.